FAQ's

Internet Banking


1) What is IBS?

IBS is an electronic medium to bank online in your account. It is free, safe, faster, convenient and can be used anytime.

2) Why do I need IBS?

IBS is one of the fastest, most convenient ways to access your bank accounts, view balances, transfer funds and pay your bills online. You can perform banking transactions online, whenever and wherever you want, safely, from any PC with internet access.

3) How can I use IBS?

All you need to start banking online is a PNB account and a PC with internet access.
You will need a user id and password to log in to your account. A transaction password is needed whilst making a transaction or making payments.

4) What banking transactions can I perform with IBS?
    IBS allows you to make transactions online and manage your accounts, balances, bill payments and deposits more closely:

• View balances and transactions.
• Making faster payments.
• Transfer funds from your bank account to other accounts within UK and overseas.
• Apply for PNB select accounts and services.
• View your bank account statements.

5) Can I transfer funds online to any other account overseas?

Yes, you can transfer funds online if you have an account with PNBIL. Alternatively, you can visit a branch and deposit cash for the request transfer.

6) What are the charges for the transfer?

Faster Payment :
INDIVIDUAL £3 irrespective of the amount of Faster Payments

NON-INDIVIDUAL
Amount of remittance Commission
Up to £1000 £ 5
Above £1000 to £15000 £ 10
Above £15000 £ 15

BACS - No Charge
CHAPS Upto £1000 - £5
CHAPS for Above £1000 up to £15000 - £15
CHAPS for Above £15000 - £20
SWIFT Transfer - £20/$30/EUR 30
INR NEFT/RTGS - 0.1% subject to Minimum £5/US$10/€8 and Maximum £25/US$50/€40
Issuance of GBP/USD/INR Draft - £5/US$10/€8
Postage for Draft in India, if Bank is asked to dispatch to payee - £5/US$10/€8

7) Is there a maximum amount for transferring funds online?
    Yes, there is a maximum amount for transferring funds online:

• Retail customers - £10000
• Corporate customers - £50000

For transfer in currency other than GBP or higher amounts as mentioned above, please contact your respective branch.

8) What are the currencies that you deal in?

We deal in USD, GBP, Euro. For any other currency i.e. CAD, AUD, JPY and NPR, please contact a PNBIL branch.

9) Is there a possibility that my net banking will not enable me to transfer money?
    Yes, in case of the following scenarios your IBS may not be working:

• We have not received the signed acknowledgement slip (for facilitation we attach a self-addressed envelope in the IBS pack).
• Your password is blocked due to:
   » Three wrong password attempts.
   » Password not changed since 180 days.

10) How do I get a password?

As a first time user, you have to apply for an IBS password whilst opening an account, or visiting any nearest branch. For existing users, you could also request by calling our UK call centre on +44(0)800 849 9229, or visiting any of our branches, or emailing us from a registered email id.

11) How do I get a user id?

As a first time user, user id is sent separately by post to your registered address. In case, of non-receipt or as an existing customer you could inquire by calling our UK call centre on +44(0)800 849 9229, or visiting any of our branches, or emailing us from a registered email id.

12) I had requested for a password but not yet received it?

In case, of non-receipt of a password, a new one can be requested by calling our UK call centre on +44(0)800 849 9229, or visiting any of our branches, or emailing us from a registered email id.

13) I have received a password but I am unable to log in?
    You are unable to log in for the following three reasons:

• Technical issues.
• We have not received the signed acknowledgement slip (for facilitation we attach a self-addressed envelope in the IBS pack).
• Your password is blocked due to:
   » Three wrong password attempts.
   » Password not changed since 180 days.

14) I am unable to log in as it says that the password is blocked?

In such cases call our UK call centre on +44(0)800 849 9229.

15) I am unable to log in due to some technical issues?
    The following resolution can help with the technical issues:

• Download Java from java.com or click below the log in option on PNBIL net banking webpage.
• Check for java versions in your PC in control panel, programs and features/programs option. Uninstall all java versions and then install java again, before finally restarting your pc.
• Go to web browser history of internet explorer and delete cache history.
• If problem persist please call our UK call center on +44(0)800 849 9229.

Punjab National Bank (International) Limited (PNBIL) is a UK incorporated banking subsidiary of Punjab National Bank, India (PNB). PNBIL is Authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. PNBIL is a member of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). PNBIL is authorised for accepting deposits by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Your eligible deposits are protected by the Financial Services Compensation Scheme, the UK's deposit protection scheme. The FSCS protects most depositors, including individuals and small companies upto £85,000. Eligible deposits of large companies and small local authorities are covered upto £85,000.