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CUSTOMER ADVISORY

Dear Customer

In recognition of the COVID-19 pandemic, MasterCard has enhanced the contactless transaction limit at POS for Debit Cards in the UK from GBP 30 to GBP 45, which means, your PNBIL Debit Card Contactless limit will be enhanced to GBP 45. This enhanced limit will be with effect from 01st April 2020.

We hope you would make use of this enhanced limit and use your debit cards for payments through contactless at POS, reducing the physical contact with payment machines and hopefully slowing the virus spread.


For kind attention of the customers - » W.E.F 14/03/16, all our branches/offices will remain closed on Saturdays. » Do not disclose your Personal information such as account number, login ID & password, debit card number & PIN to anyone.
Account Opening

Steps for Opening an Personal Account with us.

In case you come to the branch to open your account
Please bring with you the following documents
  • Proof of identification :Original valid passport or original valid photo-card full UK driving license
  • Proof of address: Recent (not older than 3 months) original bank statement or utility invoice (telephone, gas, electricity, water, council rates) with full name and address. Bank doesn’t accept internet printouts, credit card statements and mobile phone bills.
  • Separate documents as noted above required for each applicant
  • Account Opening Form
In case you send the documents by post to open your account
Please send the following documents
  • Certified Proof of Identification: Copy of the valid passport or valid photo-card full UK driving license.
    Do not send original ID documents by mail.
    Certification: You can have your documents certified by any FCA/PRA regulated body such as a UK Bank or Building Society or regulated companies such as UK Solicitors or Notary Publics. The verifying firm should take photocopies of your documents and endorse them (for banks, branch sort code stamp or verifying firms stamp), sign and print their names on the photocopies.
  • Proof of address: Original recent (not older than 3 months) bank statement or utility invoice (telephone, gas, electricity, water, council rates) with full name and address to provide proof of address. Bank doesn’t accept internet printouts, credit card statements and mobile phone bills. The original proof of address provided will be returned to you after noting.
  • A cheque of nominal amount signed by you from your existing UK bank account. For opening joint account separate cheques are required, duly signed by each of the account holders.The signature on the cheque should match with the signatures in the account opening form.Multiple cheques are accepted.
  • Separate documents as noted above required for each applicant
  • Account Opening Form duly completed and signed.
Normally the account will be opened within 2 days on completion of all the formalities. You will receive welcome letter along with Account Terms & Conditions and Schedule of Charges.

Click Here for contact details of PNBIL Branches.
Punjab National Bank (International) Limited (PNBIL) is a UK incorporated banking subsidiary of Punjab National Bank, India (PNB). PNBIL is Authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. PNBIL is a member of the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). PNBIL is authorised for accepting deposits by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Your eligible deposits are protected by the Financial Services Compensation Scheme, the UK's deposit protection scheme. The FSCS protects most depositors, including individuals and small companies upto £85,000. Eligible deposits of large companies and small local authorities are covered upto £85,000.